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Hp Spectre x360 Convertible 13-ac0XX

Hello everyone, although I will give the full context below long story short I am unable to charge/pass data through the first USB-C port on my HP spectre x360 13" despite my second port right next to it working perfectly well. 

 

Context: Yesterday night I was trying to revive my EGPU set up because I suspected that it wasn't my GPU that was dead but instead it was something in software. So last night I reinstalled the AMD drivers, I updated my BIOS, and I updated my Intel graphics drivers. Although I think that I may have messed something up when reinstalling the thunderbolt 3 drivers on my laptop because although I could charge my laptop through the first USB-C port, whenever I plugged in my EGPU I would get a notification that "the thunderbolt 3 device may be limited" because well I guess it doesn't recognize that it is a thunderbolt port. This morning I woke up and wen't to turn on my laptop to submit my essay for a college class only to find that my laptop hadn't charged at all, and infact it wouldn't even recieve a charge. I can now only charge and pass data through the second USB-C port, which is frankly very limiting because well... I need that for my EGPU, if theres a driver I need to install to get functionality in both the ports like it used to be, it would be great if you could link that below. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Unfortunately, what you are describing is a failure on the port. Both USB  Type-C ports are supposed to function identically.

From the manual: 

USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology 

All ports support data transfer, power delivery, and DisplayPort 1.2 out up to 3840 × 2160 at 60 Hz

 

The only way to resolve that is likely to be the replacement of the system board.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

2 REPLIES 2
HP Recommended

Unfortunately, what you are describing is a failure on the port. Both USB  Type-C ports are supposed to function identically.

From the manual: 

USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology 

All ports support data transfer, power delivery, and DisplayPort 1.2 out up to 3840 × 2160 at 60 Hz

 

The only way to resolve that is likely to be the replacement of the system board.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Darn that sucks, but ok thank you for the input!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.