Hp Victus hinges broken after 1.5 - 2 yrs

[Prasad2806]

HP Victus laptop hinge is broken at one side and screen cover poking out. I have gone through all the community forums and social media content and many customer are facing the exact same issue with HP Victus laptop roughly after around 1.5 to 2 years of usage. So its definitely HP's build quality is at fault. So I am asking HP Care that what we all should do now after warranty is expired.  Should we repair it with our own money and spread honest reviews (basically how build quality is poor and why you shouldn't buy HP laptop) among our circle or repair it for now and never ever buy HP product again. I am expecting a reply from HP Care with some solution.

[A_Gayathri]

Hi @Prasad2806, 

Welcome to the HP Support Community

I understand you are facing an issue with your Victus laptop hinge is broken. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support