Hp battery plugged in not charging at 0%

[ClemsonFan]

when i was going to get on my computer this morning i realized that it was dead for some reason and i got the charger and it was saying plugged in but not charging and it was also at 0% so it is running on AC power after trying to do the simple things as in trying a different outlet and unplugging and plugging it back on fully restarting it and none of that worked then i ran a test and it was saying the battery needed to be replaced and here was the details of the test (some of the details like the capacity is embarrassing)

Primary Battery:
Charge Capacity 61%
Warranty Type : 1 year
Cycle Count: 131
Manufacturer: 13-42
Battery age: 1640
Serial Number: ***** 06/06/2013
Temperature: 22 °C
Design Capacity: 2800 mAh
Full Charge Capacity: 1710 mAh
Remaining Capacity: 25 mAh (1%)
Current: 0 mA
Battery Status: Replace(40)
FAILURE ID: M8F40M-6LV8SG-MFPWXG-C0B703
Terminal Voltage: 13459 mV
Design Voltage: 14800 mV
Cell Voltage 1: 3733 mV
Cell Voltage 2: 3683 mV
Cell Voltage 3: 3735 mV
Cell Voltage 4: 2307 mV
Status: 4AD0
AC Power: Yes
CT Number: **************
Secondary Battery: Unsupported

i hope this information helps for what is wrong with my computer i hoping it is nothing wrong with inside the computer im hoping its just the battery or charger i liked this computer as you can probably tell from the information it being almost 5 years old also i was not sure about the CT Number about it being personal or against the forum rules so i covered it up with *'s

[Riddle_Decipher · Accepted solution]

@ClemsonFan

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the battery is no longer charging,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, you've performed the hardware test and it resulted with the failure ID - M8F40M-6LV8SG-MFPWXG-C0B703 

  

Here's what the ID represents: 601

Battery 1 Failure

You could purchase the part from HP, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or alternatively, Contact HP for setting up an order/service via phone support  

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[ClemsonFan]

I have also realized something else while doing the hp support assistant battery test sometimes while it's testing the battery sometimes the battery would start to charge but when the battery test was over it would stop I don't know If it is part of the test or it's trying to fix something.

when booting up i get this screen  and during that screen the led charging indicator turns solid white then solid orange and quickly back to solid white then after using the computer for awhile after about 15-20 minutes the led charging indicator turns solid orange but will be constantly flashing solid orange until I unplug the computer which instantly turns off because it's at 0% running on AC power. 

I hope this helps with the issue and if there is a hardware problem I'd like to know what pieces to buy if so i do already know to buy a new battery because its only holding 61% of its charge

[Riddle_Decipher]

@ClemsonFan

Thank you for responding,

It's great to have you back 😉

I've gone through your end of the reality & as mentioned earlier, it's a battery failure and once you've replaced it,

everything should be back to awesomeness (normal)

You can always replace the parts either on the HP Parts Store or Contact HP as advised earlier,

I'm afraid that said, I'm at the end of the line and would like to bid farewell.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!