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‎06-07-2025 02:11 PM

HP Recommended
Product: HP Spectre x360 14 inch 2-in-1 Laptop PC 14-eu0000 (7K633AV)

Hi, so we went through Hp support for a partially damaged product which was still fully functional but they agreed to fix it. However upon receiving just the laptop and not the accessories that went with it such as the charger or tilt pen, I found out that the laptop was unable to even power on. The issue that was sent in was to the power on button, but it has now been irreparable damaged and the laptop is not functional at all. I believe that this is unacceptable under the consumer rights. 

1 REPLY 1

‎06-09-2025 07:04 AM

HP Recommended

@Yuhe1, Welcome to the HP Support Community! 

 

We're here to help you tackle that HP Support issue! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

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