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DinesB
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Hp envy X360 hinge issue

HP Recommended
1KS76UA#ABA
Microsoft Windows 10 (64-bit)

Hello,

 

The left hinge of my HP ENVY x360 just broke, the screen popped loose down in the corner and two screws fell out together with some small, plastic pieces.

 

My warranty ran out last June (2019). I literally moved the laptop an inch to the right and the hinge broke. I have not dropped or misused the computer in any way, rather taking really good care of it, considering I had to pay close to much money for it. Based on the tons of complaints around this same problem on this forum (and elsewhere) it is obvious that the hinge design is really poor.

 

I am obviously very unhappy with this and think that HP must offer an extended warranty for this particular problem.

 

A computer in this price range should not break after just more than one year of normal usage!

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DinesB As informed previously, there's not much we can do to help considering the device is no longer covered by a warranty, and I suggest you check if you have an HP authorized service center near by, you should be able to take it to them and have it checked & repaired.

Here is a link to HP Service Centers, by Country/Region: Click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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