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‎09-30-2020 12:35 PM

HP Recommended
Product: 1KS76UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

The left hinge of my HP ENVY x360 just broke, the screen popped loose down in the corner and two screws fell out together with some small, plastic pieces.

 

My warranty ran out last June (2019). I literally moved the laptop an inch to the right and the hinge broke. I have not dropped or misused the computer in any way, rather taking really good care of it, considering I had to pay close to much money for it. Based on the tons of complaints around this same problem on this forum (and elsewhere) it is obvious that the hinge design is really poor.

 

I am obviously very unhappy with this and think that HP must offer an extended warranty for this particular problem.

 

A computer in this price range should not break after just more than one year of normal usage!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.