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- Hp envy x360 not powering on

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07-04-2024 01:56 PM
My Envy x360 has a strange issue and it won't boot. It only turns on for 3-4 seconds, caps lock light blinks once, then power off.
I opened it up and took out all components and unplugged everything except the keyboard since it has the power button.
- When I plug in a charging cable, the power indicator light comes on. This light started as orange, but changed to white when I left it connected overnight, leading me to believe that there is some level of communication with the battery indicating that it was charged.
- When I press the power button, the power indicator light comes on for about 5 seconds. No display activity is seen, and none of the keys are responsive (including keys that would light up when pressed, like Caps Lock or the Camera block key). After about 3-5 seconds, the caps lock key flashes exactly once, and then the computer turns off immediately after.
1 REPLY 1
07-05-2024 02:44 PM
Hello __Kate__, how are you ?
When this equipment presents this symptom, it is actually an internal failure.
I recommend calling a technical assistant for an evaluation and possible replacement of any internal accessories.
Below are the indications:
HP® Service Center Locator - United States | HP® Support
waiting
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