Hp envy x360 not powering on

[__Kate__]

My Envy x360 has a strange issue and it won't boot. It only turns on for 3-4 seconds, caps lock light blinks once, then power off.

I opened it up and took out all components and unplugged everything except the keyboard since it has the power button.

• When I plug in a charging cable, the power indicator light comes on. This light started as orange, but changed to white when I left it connected overnight, leading me to believe that there is some level of communication with the battery indicating that it was charged. 
• When I press the power button, the power indicator light comes on for about 5 seconds. No display activity is seen, and none of the keys are responsive (including keys that would light up when pressed, like Caps Lock or the Camera block key). After about 3-5 seconds, the caps lock key flashes exactly once, and then the computer turns off immediately after.

[Fabio_L32]

Hello __Kate__, how are you ?

When this equipment presents this symptom, it is actually an internal failure.

I recommend calling a technical assistant for an evaluation and possible replacement of any internal accessories.

Below are the indications:

HP® Service Center Locator - United States | HP® Support

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