Hp intel core i3 laptop not booting

[iXplore]

The hp laptop Intel Core i3 screen is coming on but only showing a circular loading motion with a black background and it hasn't moved from there for a long while now after it suddenly went off. 

The 3-stacked coin/CD symbol at the edge of the laptop had been flicking. 

Please what do I do? 

[Nal_NR]

Hi @iXplore,

Welcome to the HP Support Community. 

I'd be glad to help you! 

CAUTION:

If your computer does not turn on, wait at least 5 minutes before troubleshooting the computer. Your computer might be installing an update for Windows or the BIOS or detecting new hardware. During this update process, you can expect the screen to be blank for several minutes. It might damage the computer if this process is interrupted. Do not turn off or unplug the computer during the update process.

Use the procedures in this document if the LEDs turn on to indicate that power is available and the sound of a fan or spinning hard drive can be heard, but no colors, images, or text are displayed on the LCD screen.

• If the computer does not turn on (no lights or sounds) or the screen displays an error message, see HP PCs - Computer does not boot or start.
• If the computer does not turn on and LED lights blink or you hear beeping sounds, see HP Notebook PCs - Computer beeps or a light blinks during startup.

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.

Note:

If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps.

Hope this helps! Keep me posted for further assistance

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