Hp laptop battery plugged in but not charging

[GedeonKas]

Hello and thank you for the help already mentioned.

With my PC (HP Envy x360) i am having the same problem and I have gone through mentioned instruction multiple times, but the problem still remains (plugged in but not charging). What else would be the way of resolving this issue ? Thanks

[Echo_Lake]

@GedeonKas

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue.​ ​​​​​​I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[GedeonKas]

Thanks for the feedback.

I've gone through the above mentioned step, and attached are pictures of the test results. When I am performing the battery test without the AC adapter connected, it passses successfully; on the contrary when I connect the AC adapter and perform the same test, a failed result occurs. 

From what I understand it is my AC Adapter that is not OK, but I would love to get an expert translation of the test results though. I should also add this about the AC Adapter and PC:

•  The AC Adapter came along with the PC which I purchased a little over a month ago. It was doing great until it stopped and the connected not charging problem started. I assume a month is less time for such a device to fail.
•  The AC Adapter charges the PC when the PC is powered off or is in sleep mode, so I somehow do not understand why the test says that the AC Adapter is not OK, yet in some form it provides power to the PC. I also tried it with another computer, and it was doing OK, but not just on this one.

What should be the next move going forward from here? Also, about the battery calibration thing, when does it occur? Coz I cannot say that for a new PC the battery is lasting enough (only for around 3hours, which is not enough in my opinion). 

Thanks 

Power Source test result - FailedBattery test with AC Adapter connected - FailedBattery test with AC Adapter disconnected

[Echo_Lake]

@GedeonKas
 

As you've performed relevant troubleshooting steps and the test failed, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.