Hp omen 15 on battery even though plugged in, limiting system performance

[ryankeifer12]

My HP omen is plugged in, but my cpu and gpu are limited severely. Omen gaming hub says that my AC power adapeter is not plugged in, even though it is AND the battery is recieving charge. 

im pluggd in

[A_Gayathri · Accepted solution]

Hi @ryankeifer12,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Omen 15 is experiencing a power recognition issue, where it’s not recognizing that it’s plugged into AC power, causing it to limit system performance. 

Here are some troubleshooting steps you can take to resolve this issue:
 

1. Check Power Adapter and Connection

• Inspect the Power Adapter: Ensure that the power adapter is properly connected to both the laptop and the wall outlet. Check for any damage to the cable or connectors.
• Use the Original Adapter: If you're using a third-party power adapter, switch back to the original HP power adapter that came with the laptop, as other adapters may not provide the required power.

2. Check Battery Status

• Battery Health: Open the Windows Battery Report by typing powercfg /batteryreport in Command Prompt (run as Administrator). This report can help identify if there are issues with the battery itself.
• Battery Calibration: Sometimes, the battery might need calibration. Let it charge to 100%, then use it until it’s completely drained, and charge it back up without interruptions.

3. Update Drivers and BIOS

• Graphics and Power Management Drivers: Ensure your graphics drivers and chipset drivers are up to date. You can download the latest versions from the HP website or through Device Manager.
• BIOS Update: Check if there’s an available BIOS update for your laptop on the HP support site. Updating the BIOS can sometimes resolve power-related issues.

4. Power Settings

• Change Power Plan: Go to Control Panel > Hardware and Sound > Power Options, and select a High Performance plan or adjust your current plan settings.
• Advanced Power Settings: In your selected power plan, click on “Change plan settings,” then “Change advanced power settings.” Under "Processor power management," make sure the settings are set to allow maximum performance while plugged in.

5. Run HP Diagnostics 

• HP Support Assistant: Use the HP Support Assistant tool to run diagnostics on your battery and power adapter. This can help identify any hardware issues.  HP PCs - Testing for hardware failures

6. Reset Power Management

1. Shut down your laptop.
2. Unplug the power adapter and remove the battery (if removable).
3. Press and hold the power button for 15-20 seconds to drain residual power.
4. Reinstall the battery, plug in the power adapter, and turn on your laptop.

7. Check for Software Conflicts

• Sometimes software, especially power management tools, can conflict with Windows settings. Try disabling any third-party performance or power management software temporarily to see if that resolves the issue.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[ryankeifer12]

I checked the battery report and i realized that the battery was still using charge even though the charger was plugged in. Also, the terminal voltage in Hp Support Assistant is way too low. It was 12 volts when it should have been 19.5v. The charger is damaged and I have a replacement on the way.

[A_Gayathri]

HI @ryankeifer12 ,

Thank you for your response and I am sorry to hear that battery needs to be replaced
 

It sounds like the damaged charger is affecting your laptop's performance. A charger not providing the correct voltage can lead to battery drain issues and potentially cause other problems as well. Once your replacement charger arrives, it should help restore proper functionality. If you continue to experience issues after replacing the charger, let me know, and we can troubleshoot further!

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution, and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!