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Hp omen 15'' rtx 2070 heats tp 98 degree while gaming

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Hp omen 15 inch rtx 2070 i7 9th gen 6 core
Microsoft Windows 10 (64-bit)

When gaming,

 

my laptop reaches temperatures of 98 degrees when playing battlefield

 

even with lighter games like:

world of warcraft

League of legends it reaches temperatures of 92-97 degrees on low settings

 

The room temperature is around 18 degree

 

is this covered by product warranty?

(product is a half year old)

 

Kind regards,

 

Rens

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also checked the drivers they are up to date,

 

did the bios check trough the assistant also up to date 

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HP Support Agent
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@Rensco Welcome to HP Community!

 

I understand that the Hp omen 15'' rtx 2070 heats tp 98 degrees while gaming.

 

In that case, I would suggest please uninstall the graphics driver and reinstall the drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

If the issue still persists, please contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

 

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Hello,

 

I did all of the above and still gets hot

 

greets,

 

Rens

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HP Support Agent
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@Rensco

 

Thank you for the update.

 

Please contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

 

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