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HP Recommended
HP Pavilion Gaming Laptop 15
Microsoft Windows 10 (64-bit)

I'm having this same problem of the link below 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-pavilion-laptop-Hinge-broke...


How this can be repair or what I need to change ?

PXL_20210903_144526891.jpgPXL_20210903_145735027.jpg

4 REPLIES 4
HP Recommended

@FitGD3

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 
T
his is a hardware related issue with the hinge assembly and to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

How I can contact? I click in the link but only shows call  (Buy Now) , HP Support Community , HP Service Center Locator

HP Recommended

@FitGD3

Thank you for posting back. 

 

If you are having trouble navigating via the contact HP options, generally it is because either your product is Out of Warranty or you are trying to get support beyond the business hours and our business hours falls between 8am to 6pm EST. We also have an option to contact us via Facebook and Twitter in wake of exigency.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

My computer is Out of Warranty, but I think us a desing a flaw. 

 

The computer have never been dropped or something, is imposible that the hinger broke for only open and closing on a computer buyed on December 20 2018 having a broken hinger.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.