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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Hp pavilion laptop: Hinge broken
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09-03-2021 09:46 AM
I'm having this same problem of the link below
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-pavilion-laptop-Hinge-broke...
How this can be repair or what I need to change ?
09-04-2021 01:52 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
This is a hardware related issue with the hinge assembly and to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
09-08-2021 12:31 PM
Thank you for posting back.
If you are having trouble navigating via the contact HP options, generally it is because either your product is Out of Warranty or you are trying to get support beyond the business hours and our business hours falls between 8am to 6pm EST. We also have an option to contact us via Facebook and Twitter in wake of exigency.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
09-18-2021 01:48 PM
My computer is Out of Warranty, but I think us a desing a flaw.
The computer have never been dropped or something, is imposible that the hinger broke for only open and closing on a computer buyed on December 20 2018 having a broken hinger.