Hp spectre x360 convertible charging not working

[1510user]

I bought my hp laptop spectre just last yr. I bought it though it is expensive because I like it so much and as a gift to myself for my hardwork.  It was working fine until last week Friday. I tried to use it after 2 days but my laptop does  not turn on and not charging at all. No light both in start button even in light indicator near to port of USB type c charger port. I've read all the comments related to this and have tried to do the reset starting with 10, 15 and 30 secs but still not working. I also tried to test new chargers in shop but not charging. I feel now that I just wasted my money on buying this . After reading all the comments and problems about spectre hp it is not worth the price anymore. My previous laptop lasts up to 8 yrs still working actually but I have to give it up. But this not even reach 1 yr with me 😢Could anyone help on how to fix this problem? 

[Nirvana_95]

Hi @1510user 

Welcome to the HP Support Community. That's Terrible! We’d hate for you to be stuck with a product, which does not work. I understand where you’re coming from. I’m going to take care of this for you.

From what I have understood, your system doesn't have power at all. There are no signs of power to your HP Spectre X360 Convertible Laptop PC 13-Aw2000 (8UY96AV). 

May I know if you have made any recent hardware or software changes to your system? 

Do you have any alternate AC adapter with which you can charge and check if the issue persists?

You can connect your AC adapter to an alternate wall socket and check if the issue persists. 

Also, please use the link here and follow the steps to check if the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @1510user 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @1510user 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!