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Honor Student
Posts: 2
Member Since: ‎03-03-2016
Message 1 of 14 (6,711 Views)
Accepted Solution

Hp spectre x360 hinge problem

Product Name: HP Spectre x360 - 13-4130ca
Operating System: Microsoft Windows 10 (64-bit)

So i got my x360 and I loved it, everything was going fine and no problems at all with it. But after about a month i noticed that the left hinge(looking at the screen in normal laptop use) was starting to wobble. It has gotten more loose since then and now if i have the screen at about 120 degrees and i hold both the screen and keyboard in separate hands and pull, i can see the gap between the screen and keyboard get bigger. Maybe around 2mm. In addition if i shake the laptop back and forth just a bit i can hear the hinge squeaking. Basically it feels like some gears are loose or and is just not normal because the right hinge has no problem what so ever and functions perfectly. I never droped my laptop or hit it in to something so i hope there is a fix for this because i realy need my laptop for college and i love the x360.

 

Thanks.

Accepted Solution

Re: Hp spectre x360 hinge problem

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

 

I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation

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Provost
Posts: 9,486
Member Since: ‎07-16-2011
Message 2 of 14 (6,703 Views)

Re: Hp spectre x360 hinge problem

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

 

I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
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HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Moderator
Posts: 7,744
Member Since: ‎07-16-2015
Message 3 of 14 (6,700 Views)

Re: Hp spectre x360 hinge problem

@Didier99

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
ikt Tutor
Tutor
Posts: 14
Member Since: ‎02-10-2016
Message 4 of 14 (6,606 Views)

Re: Hp spectre x360 hinge problem

The screws are coming loose. I have had 4 Spectre X360's fail in one way or another because of this. Loose/crooked screens, wobbly trackpads, etc, etc.

Student
Posts: 1
Member Since: ‎12-31-2016
Message 5 of 14 (5,588 Views)

Re: Hp spectre x360 hinge problem

Hi did you ever get a fix for this issue? I am having the same problem with mine.

 

Thanks,

Moderator
Posts: 7,744
Member Since: ‎07-16-2015
Message 6 of 14 (5,578 Views)

Re: Hp spectre x360 hinge problem

@Jaba1004

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
ikt Tutor
Tutor
Posts: 14
Member Since: ‎02-10-2016
Message 7 of 14 (5,570 Views)

Re: Hp spectre x360 hinge problem

HP Eventually replaced it, their support is pretty good. Some of the better I'd say.

Tutor
Posts: 5
Member Since: ‎11-05-2015
Message 8 of 14 (5,122 Views)

Re: Hp spectre x360 hinge problem

I am also having the same problem but HP wants to charge me 60 dollars for phone support to even talk to someone about it. Has anyone found any solutions?

HP Support Agent
Posts: 7,692
Member Since: ‎10-12-2016
Message 9 of 14 (5,105 Views)

Re: Hp spectre x360 hinge problem

@brkncomputer,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23
I am an HP Employee

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Student
Posts: 1
Member Since: ‎03-14-2017
Message 10 of 14 (5,053 Views)

Re: Hp spectre x360 hinge problem

Did anyone ever get a fix for this? My laptop is about a year and a half old and there is a slight wobble/gap between the body and the screen. If you have the laptop at a certain angle it will shift back and forth.

 

Any help would be appreciated!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation