Hp spectre x360 hinge problem

[Didier99]

So i got my x360 and I loved it, everything was going fine and no problems at all with it. But after about a month i noticed that the left hinge(looking at the screen in normal laptop use) was starting to wobble. It has gotten more loose since then and now if i have the screen at about 120 degrees and i hold both the screen and keyboard in separate hands and pull, i can see the gap between the screen and keyboard get bigger. Maybe around 2mm. In addition if i shake the laptop back and forth just a bit i can hear the hinge squeaking. Basically it feels like some gears are loose or and is just not normal because the right hinge has no problem what so ever and functions perfectly. I never droped my laptop or hit it in to something so i hope there is a fix for this because i realy need my laptop for college and i love the x360.

Thanks.

[lasvegaswireman · Accepted solution]

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.

If you have any further questions, please don't hesitate to ask.

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[danny-r]

@Didier99

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[ikt]

The screws are coming loose. I have had 4 Spectre X360's fail in one way or another because of this. Loose/crooked screens, wobbly trackpads, etc, etc.

[Jaba1004]

Hi did you ever get a fix for this issue? I am having the same problem with mine.

Thanks,

[danny-r]

@Jaba1004

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[ikt]

HP Eventually replaced it, their support is pretty good. Some of the better I'd say.

[brkncomputer]

I am also having the same problem but HP wants to charge me 60 dollars for phone support to even talk to someone about it. Has anyone found any solutions?

[Rainbow23]

@brkncomputer,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

[omNOMnom196]

Did anyone ever get a fix for this? My laptop is about a year and a half old and there is a slight wobble/gap between the body and the screen. If you have the laptop at a certain angle it will shift back and forth.

Any help would be appreciated!