Hp stream 11 y010wm battery 0% available (plugged in)

[Red_sniper99]

Hp stream 11 y010wm battery says 0% available (plugged in) ran battery test and it says no battery installed but it is an internal battery. Does it need replaced or is it software issue I've tried reinstalling windows and still get primary internal battery error 601 every time on power up and no rise in %

[VikramTheGreat]

Hi @Red_sniper99,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out about the battery issue with your HP Stream 11-y010wm. We understand how frustrating it is when your device won’t hold a charge, especially when it’s showing “0% available (plugged in)” and giving a Primary Internal Battery (601) error during startup.
 

Let’s walk you through a few steps, and let me know if this helps:

1. Hard Reset

Sometimes static charge causes detection errors:

• Turn off the laptop.
• Unplug the charger.
• Hold the power button for ~15 seconds.
• Reconnect the charger and turn it back on.
• See if the battery is detected. If not, continue to the next step.

2. Check Battery Status in BIOS

• Press Esc, then F10 at startup to enter BIOS.
• Check System Information or Battery Info (if available).
• If it still shows "No Battery", it’s confirmed hardware failure.

3. BIOS Restore:

1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support