I can't pair Logitech wireless keyboard to my HP laptop

[highrground59]

I'm trying to pair my new Logitech wireless keyboard to my HP laptop via bluetooth. In settings, the laptop is recognizing the keyboard, mouse and dongle/receiver, but I can't get them to successfully pair and work. Tried Logitech support, got nowhere. Help!

[banhien]

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@highrground59 wrote:

...  In settings, the laptop is recognizing the keyboard, mouse and dongle/receiver, but I can't get them to successfully pair and work.

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@highrground59 

What is your keyboard ? Sounds like it is NOT a Bluetooth keyboard. Did you turn it on ?

Regards.

[highrground59]

It's a Logitech wireless keyboard. If it's not a Bluetooth connection, how do I connect?

[highrground59]

And yes, I turned on the keyboard and mouse.

[banhien]

@highrground59 

Logitech wireless combo kb+mouse is the a plug-n-play devices. Please plug the USB receiver to one USB-A (try a different port) port and up we go. Is that a brand new set ? If yes, return it and get a new set, the USB receiver may be faulty.

Regards.

[highrground59]

I thought it should be plug/play. Which port is A, which is B? I've tried both.

Also, I've tried 3 Logitech keyboards, starting with 5 yo K520 (freebie/gift). Then bought 2 different new ones yesterday, neither one would connect/work. Was chatting with Logitech support for over an hour, tried 3 fixes, zilch.

With each one, devices show up in settings (green) but don't work. If they're not bluetooth and not just turning on, what are my options? Pay HP support?

[highrground59]

Also, I have the Logitech installation utility (which support shared), but the device is still not found. Tells you to turn device on/off to connect. You may be right about faulty receiver, but I've tried with 3 different devices and all fail. Will return this unit to Best Buy and try again. Thanks.