I can't pinpoint the characteristics of the laptop

[V4imy]

I can't pinpoint the characteristics of the laptop. When buying a laptop, the Ryzen 4500u processor was listed on the price tag, as well as according to the serial code and on the official HP website, but the Ryzen 4700u is listed in the system specifications and on the sticker. There is no such model with such specifications on the HP website. How can I find out about my laptop? That's what worries me the most right now

[Prométhée]

Hi

I have already mentioned this problem
When you have certain computer models, there may be reference problems
Here, the reference you indicate gives us the page of several models of the series

HP 15s-eq1000 Laptop PC (1E870AV)

https://support.hp.com/us-en/product/hp-15-e1000-laptop-pc-series/32612084/model/38752941/product-in...
It is possible that the reference is not the right one, sometimes we find two different ones
If you have the link of the purchase page ?

look for example with the models here

HP Laptop 15s-eq1008ny Product Specifications

381M9EA

if we indicate this reference in the HP support we obtain the same serial page

https://support.hp.com/us-en/product/hp-15-e1000-laptop-pc-series/32612084/model/38752941?sku=381M9E...

while we can clearly see the mention of the product number in this link

now let's search with google
the product page of the model is obtained as a result

https://www.google.com/search?q=381M9EA

 HP Laptop 15s-eq1008ny Product Specifications

https://support.hp.com › document

Traduire cette page

381M9EA. Product name. HP Laptop 15s-eq1008ny. Microprocessor. AMD Ryzen™ 5 4500U (2.3 GHz base clock, up to 4.0 GHz max boost clock, 8 MB L3 cache, ...

[V4imy]

Thanks for the answer, but the number is different: 2H6C9EA#ACB

I'm sorry I didn't specify beforehand.

[Prométhée]

so this one ?

HP Laptop 15s-eq1259ur

https://www.hp.com/ru-ru/products/laptops/product-details/2100087426

You should contact the seller
either there are errors in the documents, but all the ones I have gone through indicate the same processor..
Either there is a model problem that you finally have
where do you find the reference?

[V4imy]

I bought a laptop from a DNS store network for my studies. Receipts and documents are present, but this is left at home. (I study in another city) The documents indicate this model, but with a Ryzen 4500u processor (specified by serial number). Ryzen 4700u is specified in the computer properties. I'm sure the laptop has not been reconfigured.

P.s. The laptop is very similar to the HP Laptop 15s-eq1259ur, all characteristics are suitable, except for the processor.

P.s.s. Thanks again for solving my problem!

[Prométhée · Accepted solution]

Sorry, that actually seems very curious to me, but only the seller could tell you about it.
All the documents that I have found, indicate the processor mentioned not another
If the internal product number of the computer corresponds to what you have given, then either there is an error somewhere, or this computer has been modified
The product number, comes from system information, or from the box, finally I did not understand?

[V4imy]

r7 is specified by the system itself (as is the hp system utility application). r5 is indicated on the box, as well as in the documents.
I do not know what "Thing" I bought, but the protective stickers on the back cover of the laptop have not been removed. Now I will deal with the store clerk...

----------------------------
Anyway,thanks for the support and Have a good time!

[Prométhée]

your welcome