11-14-2019 05:55 AM - last edited on 11-14-2019 09:07 AM by kevin-t
I own a laptop: HP PAvilion dv6-6c51sl (Windows 7 SP1 Home Premium 64 bit, hard drive: 500 GB, RAM: 8 GB, product number: A7P35EA # ABZ, serial number: [edited], with two video cards: Intel HD Graphics Family (it is the integrated 8 GB one), and Radeon HD 7470M (it is the dedicated 1 GB one) and both use the same driver: No. 8.882.2.3000 dated 30.9.2011, manufacturer AMD), and last week , I tried to update the video card driver: Intel HD Graphics Family, downloading the driver: n. 8.882.2.3000 (of November 18, 2011; file: sp55092.exe of 339.0 MB) from your site, but unfortunately the installation failed, signaling: package installation error.
I also tried to install the driver n. 188.8.131.52 Rev (of 18 November 2011; file: sp55098.exe of 84.9 MB) always from your Site, ie at this address:
and also in this case, the installation failed, signaling for the driver: n. 184.108.40.206 Rev .: the system does not have the minimum requirements for installation.
I tried to install all these drivers even in Safe Mode, but the installation reported the same errors as above.
Before installing all the drivers I listed above, I deleted the drivers already pre-installed in WS 7, using the program: Display Driver Uninstaller in safe mode, but unfortunately the final result was always negative, like described above.
Later, I downloaded from the Intel site, the program: Intel-Driver-and-Support-Assistant, which did a full scan of my PC, with a very detailed report, in which in the Graphics section is written:
"A custom computer from the computer manufacturer is installed on the computer.
The Intel Driver & Support Assistant cannot update the driver. Installing a generic Intel driver instead of the computer manufacturer's custom driver may cause technical problems. For information on the latest driver for your computer, contact Hewlett-Packard (HP). "
I would like to update the video card driver, because I tried to update my Windows 7 SP1 Home Premium, with Windows 10, but it is not possible, because, at the beginning of the update, it signals to update the video card drivers, and during the upgrade to Windows 10, the screen of my PC is turned off, and the writing appears that it is impossible to complete the installation and the files are deleted.
If anyone has any suggestions, I thank you in advance.
P.S: The current text is the result of the translation with Google.
Solved! Go to Solution.
11-16-2019 02:20 PM - edited 11-16-2019 02:24 PM
Thank you for posting on the HP Support Community.
Microsoft requires that your computer hardware meet the following system requirements before you can install Windows 10.
NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the performance, however, you could change the configuration at your own discretion.
If you continue to use Windows 7 after support has ended, your PC will still work, but it will become more vulnerable to security risks and viruses because you will no longer receive software updates, including security updates, from Microsoft.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
11-30-2019 10:16 AM
on November 27th I installed WS 10 Home following this illustrated guide and the installation was successful:
in addition, WS 10 automatically updated the drivers of the 2 video cards during installation, with 2 more recent drivers: n. 220.127.116.1159 del 19.5.2016 video card Intel HD Graphics 3000 and n. 15.201.1151.1008 of 4.11.2015 for AMD Radeon HD 7400M series video card (instead of a single driver No. 8.882.2.3000 dated 09/30/2011, which ran both video cards, already installed in the laptop at the time of purchase).
I'm glad that the installation of WS 10 was successful, without problems.
Good weekend to you all.