• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-24-2019 09:50 AM

HP Recommended
Product: hp Envy x360
Operating System: Microsoft Windows 10 (64-bit)

can't type @ on my new HP envy. it keeps giving ". pls help

5 people had the same question
3 REPLIES 3

‎02-24-2019 10:02 AM

HP Recommended

@kokcy 

 

It sounds like you have the wrong keyboard layout set - ie Uk keyboard layout for a US keyboard.

 

If you have more than one keyboard layout set in Windows 10, you can toggle between them by holding down the Ctrl Key and pressing the Shift key

 

Alternatively, you can change the layout for your keyboard as described on the relevant link below.

 

Change Keyboard Layout - Windows 8 & 10

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎02-24-2019 10:33 AM

HP Recommended

Hello DavidPK, Thank u very much for ur response.I opened the link u sent and followed what it says buty still not working. I don't know what more to do

Was this reply helpful? Yes No

‎02-24-2019 10:44 AM

HP Recommended

@kokcy 

 

Open settings, select Devices and then select Typing from the left hand pane.

 

Scroll down to the bottom and click on 'Advanced Keyboard Settings'.

 

In the following window, see if you can select the correct input method - ie English (United States) - US

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.