I connected my laptop to a HP G5 USB-C Dock, but it doesn't charge.

[Jurrian]

Hi,

I got a HP Omen 16-B0003ND laptop which I also use for work with 2 display monitors connected through a HP G5 (5TW10AA#ABB) USB-C dock. However the laptop doesn't seem to charge through the USB-C port. Can anyone help fix this?

[banhien]

@Jurrian 

Wattage out from the dock is 90W or 100W and your machine requires 230W AC adapter

              https://support.hp.com/id-en/document/c08340216

That why the HP USB-C G5 dock won't be able to charge your machine. It should be able to charge your machine when not in use.

Regards.

[Jurrian]

Dear Banhien,

Many thanks for your quick reply. So if I understand you correctly it will never charge when using my laptop ? (even when the laptop screen is closed; and I'm exclusively working with the external monitors?
This power icon is mentioned on the side of the port; So i was hoping this was working the same as with my other laptop; which is a HP Probook. Do you have examples of USB-C docks which actually can load this laptop? so delivering 230W? or is the laptop simply to heavy?

Many thanks
Jurrian

[banhien]

@Jurrian 

HP has few higher wattage docks. I don't have money to buy all of them to test. They are on the following list

               https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Regards

[Jurrian]

Dear Banhien,

Do you think this one will do the job?

https://www.coolblue.nl/en/product/917807/hp-g4-thunderbolt-docking-station-280w.html

[banhien]

@Jurrian 

I do not have the product to test. HP does not list a list of compatible notebooks

            https://www.hp.com/us-en/shop/pdp/hp-thunderbolt-dock-280w-g4-dock-w-combo-cable#techSpecs

            https://kaas.hpcloud.hp.com/pdf-public/pdf_3996809_en-US-1.pdf

I think t is an yes,

Regards.