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‎09-20-2019 06:06 PM

HP Recommended
Product: Hp Elitebook 840 G1
Operating System: Microsoft Windows 10 (32-bit)

Hi I use an HP EliteBook 840 G1 and my computer says Battery 2 Not present and there is only 1 battery slot on the device. Where is battery 2 located?

6 people had the same question
3 REPLIES 3

‎09-20-2019 06:33 PM

HP Recommended

@Abraham202 

 

Please try

 

  • Open Device Manager (with both AC power and battery connected).
  • Expand the battery section.
  • Uninstall all components listed here.
  • Shut down the notebook.
  • Remove battery and AC power.
  • Press and hold power button for one full minute.
  • Put battery back (not AC).
  • Boot the notebook and allow Windows to reinstall the drivers.

Regards.

BH
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‎09-20-2019 06:43 PM

HP Recommended

I tried that and it didn't work. Does Hp EliteBook 840 G1 have battery 2?

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‎09-20-2019 07:13 PM

HP Recommended

@Abraham202 

 

Yes, it can have a secondary battery model/product : C006XL using the first port on the following image

 

    sec battery.png        

It is NOT available now

 

       https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=SHICommodity&ProductIdentity=27742285

 

Regards.

 

 

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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