• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-14-2019 01:01 AM

HP Recommended
Product: hp 15-bs289wm
Operating System: Microsoft Windows 7 (64-bit)

I downgraded my HP-15B289WM to windows 7 64bits and found out that my three usb ports, wirless, pci controller is not working. It is showing the following missing drivers:

PCI%5CVEN_8086%26DEV_319A%26SUBSYS_84D4103C%26REV_03
PCI%5CVEN_8086%26DEV_31A8%26SUBSYS_84D4103C%26REV_03
PCI%5CVEN_8086%26DEV_31DC%26SUBSYS_02648086%26REV_03
PCI%5CVEN_8086%26DEV_31A8%26SUBSYS_84D4103C%26REV_03

 

Please, help me. Thanks.

1 REPLY 1

‎11-14-2019 07:01 AM - edited ‎11-14-2019 07:03 AM

HP Recommended

Hi:

 

Unfortunately, no one can help you because Intel did not develop any W7 USB drivers for the USB 3.1 ports your notebook has.

 

Nor are there any graphics or wifi drivers for W7.

 

I suggest you reinstall W10 x64, because that is the only Windows OS where everything is going to work.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.