I downloaded the HP PC Hardware Diagnostics for Windows and now can't access MY Windows Acct

[Wuttachick]

I downloaded HP PC Hardware Diagnostics for Windows as recommended on the HP Support Assistant link last night. This morning I got a failure message trying to download an email attachment on 3 tries, so I restarted laptop. When screen first came on, it was not my usual screensaver. It had the correct Windows account image and name. When I input my password, it swirled a while, then I got a message that it could not log into my account and would open a (visitor?) account, and that the best solution was to log out and log back in.  Over on the far left bar above the power button, it shows I WAS LOGGED IN! But the desktop had none of my files or images or applications.  So I logged out anyway and got the same cycle over and over. I was on the phone with Microsoft for 45 minutes on screen share to try to find my other account.  Could not. AAARGH!  Help!

[praveen196]

@Wuttachick Welcome to HP Community!

Please provide the correct product number.

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http://support.hp.com/us-en/document/c03754824

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