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‎05-14-2019 03:18 PM

HP Recommended
Product: Probook 430 G2
Operating System: Microsoft Windows 10 (64-bit)

I have a ProBook 430 G2. The issue is that the device manager does not have the biomentric option. As such, the windows hello is not working. THe windows 10 pro is already updated. I have tried installation of diverse softwares such as varidity without a solution. What might be the problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2019 04:12 PM - edited ‎05-14-2019 04:13 PM

HP Recommended

@BenCullinan 

 

For the series, HP Fingerprint Reader is an option. Did you buy this optional feature ? If not, you machine ONLY has a small window but it does not have the sensor underneath. If you wish to install the sensor, please use part #  768200-001.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎05-14-2019 04:12 PM - edited ‎05-14-2019 04:13 PM

HP Recommended

@BenCullinan 

 

For the series, HP Fingerprint Reader is an option. Did you buy this optional feature ? If not, you machine ONLY has a small window but it does not have the sensor underneath. If you wish to install the sensor, please use part #  768200-001.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎05-14-2019 04:45 PM

HP Recommended

@banhien, Thank you for the solution.

Can I use any available sensor for HP or do i need to purchase the specific one?

 

 

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