I have a black screen with HP PC Hardware Diagnostics UEFI, and when I did a hdd check it was failin

[vixxsunn_77]

 The laptop was working just fine, but when I turned it up today showed me this. The memory test was passed but on the hard drive check was saying that there's no hard drive, which is impossible. Is this a virus or is it hacked or the hard drive just died? Please, help me 🙏🏼

[tk_srq]

@vixxsunn_77,

The error means that the BIOS doesn't detect the hard drive (HDD). Two possible reasons: the HDD is failing (or has failed) or it has a loose connection.

Looking at the version number of the Diagnostics UEFI, your laptop may be fitted with an HDD that is connected to the motherboard via a cable. If so you can reseat the cable. If you still have the error, then you need to replace the HDD. 

That's as far as I can go without knowing your model number. It should be printed on the bottom case. If you have a removable battery, it is underneath the battery. Post back with the model number for further assistance.

[Irfan_06]

Hi @vixxsunn_77,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

If there is an SSD installed on your laptop, the UEFI diagnostics might not detect the SSD.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support