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HP 14-ck0132TU
Microsoft Windows 10 (64-bit)

My laptop hinge has a problem 2 months after the day I bought it, the left area near the hinge is a bit loose. But I don't really care so Ignore it until a month ago I noticed some screws are falling out inside, everytime I shake my laptop I hear screws dancing inside my laptop, again I Ignored it. A few days after that my the left area near the hinge is starting to get loose, I opened my laptop and saw the screw holder has reduced to atom, I tried gluing the hinge to the bottom cover but that didd't turned well. Because gluing it to bottom cover didn't worked I tried another stupid idea to glue the loose area (Bottom cover and top cover), it worked but has a major problem, the hinge is still loose with only 1 screw holding it, bad looking super glue residue, and some clanky noises everytime I close or open my laptop.

 

My touchpad has a problem too, the left pad is a bit loose. 

 

I'm planning to fix them all, but I don't know which parts should I replace and the cost of them. It is only the  hinge, bottom cover, and touchpad? or I must replace the top cover too?

 

Will it cost me over 100 bucks? does fixing in different region will cost less? I live in Indonesia

 

Another question, will they give me new rubber feet if I replaced my bottom cover?

1 REPLY 1
HP Recommended

@YourMomHasLigma I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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