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ExTrait
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Message 1 of 12
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I have a problem with the BIOS!

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HP LAPTOP 15-bs0xx
Microsoft Windows 10 (64-bit)

I have a problem with the BIOS! I want to change some parameters in the advanced category, but the problem is that advanced is not in the list. Please help me, how can I unlock the advanced feature?

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MatheusH
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Message 2 of 12
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Hey @ExTrait 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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ExTrait
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Message 3 of 12
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Here I changed the message and translated it. Thank you for the warning!

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Echo_Lake
HP Support Agent
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Message 4 of 12
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@ExTrait

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of BIOS screen?
  • Did you make any changes on the settings of your PC prior to the issue?
  • Are you trying to change the hardware parameters?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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ExTrait
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IMG_20210403_123334.jpg

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ExTrait
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IMG_20210403_123417.jpg

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ExTrait
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IMG_20210403_123426.jpg

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ExTrait
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Of the changes, I only updated Windows. I didn't seem to make any other changes to my computer.

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ExTrait
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Message 9 of 12
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IMG_20210403_123417.jpg

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Echo_Lake
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Message 10 of 12
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@ExTrait

Thank you for posting back. 

 

Its seems like you can not change the BIOS advanced settings, If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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