I have problem with running second fan only at 110rpm even temperature is rise upto 90 degree Celsiu

[Priyanshuvb2]

Hi , I have purchased this <Hp pavilion 13-an1018ur> laptop 3 months ago and someone told me that why your fan is too loud. Then I installed fanspeed application to check my fan speed and temperature. It indicates that my fan 1 is running on 7000 rpm <when temperature rise to 90 degree Celsius>and fan 2 is works only on 111 -112 rpm maximum. I think that there's problem with my second fan. I think that because of low rpm of second fan cause high temperature<upto 90 degree> will leads first fan run on high rpm and that why it's too noisy and feels abnormal. Then I visited hp service center. Engineer from service center diagnosed that there's no problem with both fan and they both works under same load. I want to What is actual problem with my laptop. I also tried to reset my laptop but it didn't work

[praveen196]

@Priyanshuvb2 Welcome to HP Community!

I understand that you are facing a fan that will not rotate properly.

HP will not recommend the third party application. The readings will not be accurate.

Have you tried to update the BIOS?

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Priyanshuvb2]

my laptop is currently upto date and i have updated bios after 2 or 3 days of purchasing. Now i am currently using latest version of windows 10 2004 .

                    Even i just read pdf file while charging my laptop is get too high temperature.  I am medical student and i am just using my laptop to study bunch of subject and i mostly prefar E-book in pdf format. I also need to use little bit chrome for surfing internet . I don't know why this happening.

I  purchased laptop in russia and engineer from service center of my city (rostov on don , russian federation ) diagnosed that my both fan working on same load .

They didnt change secound fan as per my request . Can you suggest me any other solution . I alo try other app to chack temp., and fan speed which give me similar result. can you suggest any application from hp or recomended by hp which i can use to chack my fans is working or not. 

I am attaching report from service center and adress too

(Office World KM LLC (SKK)  (1.18 kilometer)

Teatralny prospect, 123, building 1, Rostov-on-Don, 344010

 thanks for answer. 

[praveen196]

@Priyanshuvb2

I understand your concerns. 

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!