I have problems with the keyboard arrows

[tresa1957]

I have problems with the keyboard arrows

[Raj2111]

Hi @tresa1957 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

1. Check if the Arrow Keys Are Physically Stuck or Dirty

• Inspect the keys: Ensure that none of the arrow keys are physically stuck or obstructed. Sometimes dirt, dust, or crumbs can get under the keys and prevent them from working correctly.
• Clean the keyboard: Turn off your laptop and gently clean around the arrow keys using compressed air or a soft cloth.

2. Check Keyboard Settings

• Sticky Keys / Filter Keys:
  • Press Shift five times to see if Sticky Keys is enabled. If it is, disable it.
  • Go to Settings > Ease of Access > Keyboard and turn off Sticky Keys and Filter Keys if they're enabled.

3. Test the Keyboard in Different Applications

• Open different programs, such as Notepad, Word, or a browser, and see if the arrow keys work in all of them.
• If the arrow keys work in some applications but not in others, the problem may be software-specific (e.g., a particular app or web page).

4. Test the Keyboard Using On-Screen Keyboard:

1. Press Windows + Ctrl + O to open the On-Screen Keyboard.
2. Try using the arrow keys on the On-Screen Keyboard and see if they work.

5. Update or Reinstall Keyboard Drivers

• Update Drivers:
  1. Right-click the Start menu and choose Device Manager.
  2. Expand the Keyboards section and right-click on Standard PS/2 Keyboard (or whatever keyboard you see listed).
  3. Choose Update driver and let Windows search for an updated driver.
• Reinstall Drivers:
  1. In Device Manager, right-click the keyboard and select Uninstall device.
  2. Restart your laptop. Windows will automatically reinstall the keyboard driver.

6. Check for Windows Updates

1. Open Settings > Update & Security > Windows Update.
2. Check for updates and install any available updates.

7. Check for Third-Party Software Conflicts

• Boot into Safe Mode:
  • Restart your laptop and press F8 repeatedly during boot.
  • Select Safe Mode and see if the arrow keys work. If they do, then the issue may be caused by third-party software.

8. Reset the Laptop (If Necessary)

System Restore:

1. Search for Create a restore point in the Windows search bar.
2. Click System Restore and follow the on-screen instructions to restore your laptop to a point when the arrow keys were working correctly.

Reset this PC:

1. Go to Settings > Update & Security > Recovery.
2. Under Reset this PC, click Get Started. You can choose to keep your files or remove everything

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support