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‎03-18-2019 12:04 PM

HP Recommended
Product: hp envy dv7 DOX38EA#ABU
Operating System: Microsoft Windows 8 (64-bit)

i have been trying, unsuccessfully so far, to find a keyboard to replace my present one. I have tried ordering models which have been recommended but  which, when delivered, clearly will not fit. Either the connecting ribbon is wrongly aligned or there no fixing tabs in the right place or both!

My final solution I hope might be to locate a used Keyboard from an otherwise unserviceable identical laptop ?

The moodel number provided by HP for my keyboard is 639 396-031.

it is really frustrating that my laptop which was not cheap is now in danger of being scrapped simply because neither HP or anywhere else can supply a suiatble keyboard!

I hope there is a saint out there somewhere who can help please!

I can provide further details if required.

2 REPLIES 2

‎03-18-2019 01:15 PM

HP Recommended

@Leaguer 

 

Both your supplied numbers are invalid

 

     http://partsurfer.hp.com/Search.aspx?searchText=639396-031

     http://partsurfer.hp.com/Search.aspx?searchText=DOX38EA

    

I belive your machine is an HP D0X38EA#ABU (zero) not DOX38EA#ABU (lettr O) or HP ENVY dv7-7334ea Black Notebook. Its specs

 

      https://support.hp.com/au-en/document/c03628173

 

which has Full-size, island-style with numeric keypad part #  681980-031 to be used in the UK. Part is not available from HP Partstore now.

 

      http://partsurfer.hp.com/Search.aspx?searchText=681980-031

 

please try Amazon or eBay using part # above

 

Regards. 

 

 

BH
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‎03-18-2019 03:32 PM

HP Recommended

Many thanks for your response and advice.

The HP model number is quoted from the HP registration for the laptop.

In addition the existing keyboard has a label underneath stating 

replace with HP Spare 639396-031. I cant understand how this can be invalid?

However if as you suggest the part number 681980-031 will fit my laptop then before i purchase yet another keyboard that turns out not to fit, how can i find a picture of the connecting ribbon and the fixing tabs along the side to make sure it will fit?
can you help wi this information please?

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