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HP Recommended
HP pavilion model 15-cc183cl

My laptop won’t charge above 69% and it dies with no warning at 22.  I have tried all of the updates listed on here and realize I must need a new battery.  Where do I find one on the site and how do I replace an internal battery?  I use this computer for school and don’t have time to send it in.

1 REPLY 1
HP Recommended

Have you run a diagnostic on the battery through the HP Support Assistant app? I would do so if I were you and report the advanced results to us for analysis. This is a fairly new laptop, probably under warranty, but I understand you do not want to send it in for service. I would still hate to see you buy a replacement battery and find out only then the battery is not really the problem. 

 

But perhaps getting ahead of ourselves, here is the Service Manual:

 

Manual

 

Pages 36-39 have pictorial instructions for how to replace the battery. This is the part:

 

3-cell, 41-WHr, 3.6-AHr, Li-ion battery  920070-855

 

You are in the USA. You can find a replacement at amazon.com, or eBay. HP Parts Store no longer has it:

 

https://www.ebay.com/itm/TF03XL-Battery-Genuine-FOR-HP-Pavilion-15-CD-HSTNN-LB7J-920070-855-920046-4...

 

This is a third party battery from a reputable seller with next day amazon Prime shipping:

 

https://www.amazon.com/TF03XL-920070-855-15-CC023CL-15-CC050WM-15-CC563ST/dp/B07X1PN1NY/ref=sr_1_1?d...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.