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‎03-01-2023 07:37 AM

HP Recommended
Product: HP ENVY x360 - 15m-dr0012dx
Operating System: Microsoft Windows 10 (64-bit)

I ran a memory test and it failed, ID : 6CQJM3-9PFBHU-GXGKHG-40A803. Memory module 1 bottom-slot 1(left). Do I need to install new memory in this case? I have been having a lot of crashes lately.

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1 REPLY 1

‎03-01-2023 08:14 AM - edited ‎03-01-2023 08:19 AM

HP Recommended

@kim263,

 

Welcome to our HP User Forum!

 

This what your system error means:

 

NonSequitur777_0-1677683527777.png

 

Please follow the troubleshooting steps I suggested to a recent Forum member with an identical issue: Re: Hardware Failure ID - HP Support Community - 8628075.

 

Instructional YouTube video accessing RAM on your laptop: HP Envy x360 RAM & SSD Upgrade | Techfoot Reviews - YouTube.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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