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‎11-22-2023 09:41 AM

HP Recommended
Product: HP 14 LAPTOP-76C7L0EB

I recently bought an HP Laptop but battery doesn't work at all

Category:
1 REPLY 1

‎11-25-2023 01:36 AM

HP Recommended

Hi @JoVienna,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Sometimes Windows does not detect the presence of a battery. This can occur even if your battery is working properly. To try to resolve this issue, try the following possible solutions.

 

Perform a hard reset

Reset the BIOS defaults

Update the BIOS

Determine if the notebook starts using battery-only

 

You may also refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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