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‎10-18-2021 12:20 PM

HP Recommended
Product: HP OMEN 15-dc1065nw
Operating System: Microsoft Windows 10 (64-bit)

Hi a few day ago I bought 8GB of RAM, today finally it came to me and I tried to upgrade my gaming laptop. When i turned it on and look up for my computer properties and there were still 8GB. I tried to switch Memories but after this it was still the same. 

I think there's a problem with a upper slot or idk what's the problem. Please help me I'm thinking to return the memory and take my money back.

Cheers

Category:
10 REPLIES 10

‎10-18-2021 12:58 PM

HP Recommended

What exactly did you install?

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‎10-20-2021 11:21 AM

HP Recommended
I bought and try to put in 8GB of Memory RAM from GOODRAM 2666MHz and CL19 as mine basic RAM has.
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‎10-20-2021 11:34 AM - edited ‎10-20-2021 11:38 AM

HP Recommended

I bought and try to put in 8GB of Memory RAM from GOODRAM 2666MHz and CL19 as mine basic RAM has.

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‎10-20-2021 02:15 PM

HP Recommended

Try the original memory in both slots. If it works in both slots there is nothing wrong with the motherboard. Then it becomes likely the module you bought is defective. It happens sometimes. The specs are correct. It is DDR4-2666 SO-DIMM CL=19

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‎10-21-2021 02:23 PM

HP Recommended

okay i'll try it and if it didn't help do u think i should call to the hp support to send them my laptop?

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‎10-21-2021 02:42 PM

HP Recommended

Always an option if you are under warranty but they are going to run you through some diagnostics before they just let you send it in and HP will not support third party memory modules so it will be easier for you to start with the memory seller. 

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‎10-21-2021 04:39 PM

HP Recommended

I have warranty so i think they can do something. A year ago I had a problem with the fans, they were too loud, so I send my laptop to the HP service and they repaired ip.

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‎10-21-2021 04:40 PM

HP Recommended

repaired it*

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‎10-22-2021 01:55 PM

HP Recommended

I'm not going to prejudge what they will or will not do but in that case it was the HP fan not an upgrade part you added. Good luck. 

1 person found this reply helpful
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