I upgraded my SSD but it appears to be incompatible

[FUBAR1966]

Hi guys,

I bought a Samsung 980 1 TB PCIe 3.0 NVMe M.2 Internal Solid State Drive (SSD) (MZ-V8V1T0BW) from Amazon. Although it fits physically it is not recognised by the BIOS.

There seems to be some confusion on the subject of compatibility with this model of laptop; can you please recommend the correct 1TB SSD so I don’t repeat the mistake 

Kind regards,

George

[Paul_Tikkanen]

Hi, George:

What model processor does your notebook come with, and was the drive you removed a NVMe or SATA M.2 SSD?

Notebooks with the Pentium Silver and Celeron processors only support SATA M.2 SSD's, not NVMe.

[FUBAR1966]

Thanks for the speedy reply,

unfortunately I didn’t make a note of the type of SSD that was installed (it’s back in place now).

Hopefully the attached images will help?

Kind regards,

George

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes, your PC should support the Samsung 980 1 TB PCIe 3.0 NVMe SSD, and it seems to me that you have exactly the same problem as this forum member had.

Read through the discussion and use the same driver I attached but it seems like it will be easier for you to install the storage controller driver if you copy just the 5 files in the F6 VMD folder to your USB flash drive.

Solved: Re: Bios not detecting new M.2 NVMe Hard drive - HP Support Community - 8915386

If you want to use the HP cloud recovery tool to reinstall Windows, your notebook has a different product number since it is a different model and I don't know what product number that would be.

It should be listed in your notebook BIOS' system information screen.

[FUBAR1966]

Thank you so much, 

I’ll create a new installation USB using the recommended options; incidentally I did try the HP Cloud Recovery tool, but it can only be run as an administrator, it’s installed through the Microsoft Store so I couldn’t change the .exe file properties.

Hopefully I should be good to go now 👍

George

[Paul_Tikkanen]

You're very welcome, George.

To run the cloud recovery tool as an administrator, you right click on the file and select 'Run as administrator.'

Didn't that work for you?

I have used the cloud recovery tool many times and that is how I do it.

Paul

[FUBAR1966]

Success..

Using the HP Recovery tool solved the issue, also had to disable Secure Boot.

Thanks again for all your help 👍

Regards,

George

[Paul_Tikkanen]

Anytime, George.

Glad to have been of assistance.

Cheers,

Paul