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‎09-09-2022 07:10 AM

HP Recommended

I guess HP removed the document.

 

Thanks for bringing that to my attention.

 

Basically, the HP document gave a list of notebooks and desktop PC models that have the memory shortage due to Microsoft's Play Ready.

 

The 15-ec0xxx model series was on the list.

 

Thank heavens the HP notebook and desktop PC's that come with the newer Ryzen 4xxx and newer processors do not have this shortcoming.

 

It's just the notebook and desktop PC's that have the Ryzen 3xxx processors.

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‎09-10-2022 06:43 AM

HP Recommended

@Ub6424

@Paul_Tikkanen

I figured out that the issue isn't the RAM or the software (maybe on this second one though) but that the actual RAM slot one of the RAMs was going into seems broken itself. Whatever RAM I put there even my old one doesn't seem to work.

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