I want o make a claim undr the warranty - how do I do this

[RonAne]

I want to make a clamin under waranty.

The HP Active Pen I have purcased on-line does not work.

I want to go to a recognoised HP location and make my claim under warranty.

I could send but want to send to an HP location.

I want the pen sorted out quickly - not take 1,2 or more weeks.

I bought yhe pen because I needed it.

Thank-you for your advice in expectation

[Riddle_Decipher]

@RonAne Greetings from the HP Community!

Here's what you need to know about using the HP Active Pen/stylus:

• An active stylus (also known as a digital stylus) uses a digitizer built into the screen to allow communication between the touch screen and the pen. An active stylus might support many or all of the functions supported by a mouse, such as right-click, hover, and more. Many active stylus models can block stray m My marks from your hand resting on the screen or the sweep of your palm while writing, so that the screen only registers marks made by the pen.

Click here to check which product is compatible with your HP Active Pen Stylus.

If the stylus is compatible as per the list mentioned in the above live and yet it doesn't work, check with alternate batteries, and if nothing works, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.