• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-05-2021 11:41 AM

HP Recommended
Product: Pavillion x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

My home town has temperatures above 35 degrees Celsius. My battery got fried and had to replace it. The technician said it was because my pavillion x360 convertible 11m-ad1xx did not have any fan or cooling system. Is that correct? Do I need to buy one to improve the life of the new battery?

1 REPLY 1

‎03-05-2021 12:49 PM

HP Recommended

See pages 46-49 of the Service Manual here:

 

Manual 

 

Models with Intel Core processor have a fan with the heatsink. Pentium and Celeron models are fanless. Looks like you could install the Intel Core heatsink with fan since the hole pattern is the same. However, the cost would be more than the laptop is worth. You could get a fan base powered off the usb port for not as much money. Its not true there is no "Cooling system" as there is a heatsink and if the temperatures were in normal range I am sure your technician means well but he/she has no real basis for saying the cooling system caused the battery to fail. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.