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‎03-17-2023 01:48 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z6AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello, the RAM of my laptop is 8 GB (4x2). I want to upgrade my ram to 16. If I do this myself, will it void the warranty? Can I send it to Technical Service? In detail please.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2023 07:16 AM

HP Recommended

Hi:

 

This is a peer to peer forum. 

 

We do not work for or represent HP, so we are unable to reply on HP's behalf regarding the warranty terms and conditions.

 

I recommend you contact HP customer service and seek a definite answer from HP.

 

HP ile İletişime Geçin | HP® Türkiye

 

Off the record, below is the link to the service manual for your notebook.

 

target=_blankMaintenance and Service Guide (hp.com)

 

If you look at chapter 5 of the manual, it indicates that installing memory or a SSD is a customer-authorized procedure, so in my opinion, you should not void the warranty upgrading the memory yourself as long as you don't break anything in the process.

 

Do note however, that if your notebook ever needs warranty work, you must return the notebook to its original hardware configuration before sending it in for service.

 

 

 

 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-17-2023 07:16 AM

HP Recommended

Hi:

 

This is a peer to peer forum. 

 

We do not work for or represent HP, so we are unable to reply on HP's behalf regarding the warranty terms and conditions.

 

I recommend you contact HP customer service and seek a definite answer from HP.

 

HP ile İletişime Geçin | HP® Türkiye

 

Off the record, below is the link to the service manual for your notebook.

 

target=_blankMaintenance and Service Guide (hp.com)

 

If you look at chapter 5 of the manual, it indicates that installing memory or a SSD is a customer-authorized procedure, so in my opinion, you should not void the warranty upgrading the memory yourself as long as you don't break anything in the process.

 

Do note however, that if your notebook ever needs warranty work, you must return the notebook to its original hardware configuration before sending it in for service.

 

 

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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