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‎07-25-2019 12:39 AM - last edited on ‎07-25-2019 08:21 AM by Retired

HP Recommended
Product: HP Spectre x360 Convertible 15-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have bought Spectre 360. I have touchpad issue (not working) frequently. Sometimes, it is working but the reason is unknown to me. I have noticed that I2C HID Device is showing "This device cannot start. (Code 10)" in the device manager. Whenever, the laptop touchpad is working then this driver is also not showing any error/warning.

 

Product Serial Number: [edited]

 

This issue is annoying me a lot as sometime I cannot use external mouse. Appreciate the kind support to resolve this issue.

 

Best Regards,

Haseeb Ahmad

28 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2019 05:17 PM - edited ‎07-27-2019 05:18 PM

HP Recommended

@Haseeb_Ahmad
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Once its done next step, uninstall HID device from device manager.

  1. Use shortcut keys Win + X on Windows 10.
  2. Select Device Manager.
  3. Expand the entry. Right-click the HID device and select Uninstall device.
  4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
  5. Reboot the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎07-27-2019 05:17 PM - edited ‎07-27-2019 05:18 PM

HP Recommended

@Haseeb_Ahmad
Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Once its done next step, uninstall HID device from device manager.

  1. Use shortcut keys Win + X on Windows 10.
  2. Select Device Manager.
  3. Expand the entry. Right-click the HID device and select Uninstall device.
  4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
  5. Reboot the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

2 people found this reply helpful
Was this reply helpful? Yes No

‎07-29-2019 02:18 AM

HP Recommended

Hi,

 

I have managed to resolved the issue through HP Support Assistance" tool. I believe the tool install the correct driver before "I2C HID Device" is showing error. Now, I can see "Synaptics HID Device" in the device driver which seems to be a correct driver. Currently, the touchpad is working fine after restarting the laptop 5-6 times. 

 

Let's hope the issue will not appear again.

 

Best Regards,

Haseeb Ahmad

Was this reply helpful? Yes No

‎07-29-2019 10:51 AM

HP Recommended

@Haseeb_Ahmad
Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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