• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-22-2025 02:27 PM

HP Recommended

That driver installed although it didn't go through the usual installation process telling you what to do and click on etc.  It had a blue circle hanging for some time, but the driver is installed.  The Intel CSME scan still says "The System is not supported".  It came up with that for the 2024 driver I tried as well.  Only the original 2015 driver for this laptop comes up with "The system may be vulnerable" - but I guess "not supported" is better than "vulnerable"!

 

One thing I can't find on the HP site is which drivers belong to which laptops/models - from the driver number.  It would be nice to know.  So the 2023 one you linked - was that for a later model HP Spectre X360 or a different laptop model?  I'd like to make a note for the future.

Was this reply helpful? Yes No

‎01-22-2025 02:32 PM

HP Recommended

The driver I gave you is from the HP Elitebook 850 G4 business class notebook that comes with an Intel 7th generation Core processor.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-22-2025 03:00 PM

HP Recommended

Thank you 🙂  It seems I have a more up to date driver that works so I think I'll ignore the message on the Intel CSME as maybe that program isn't appropriate for later drivers.  Thank you for your help.

Was this reply helpful? Yes No

‎01-22-2025 03:03 PM

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.