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‎01-18-2024 03:01 AM

HP Recommended

Something went wrong when I downloaded the file 

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148178.exe

 

The name is Intel Processing Unit and the description is:

This package provides the Intel Imaging Processing Unit (IPU) driver for supported computer models running a supported operating system. The Imaging Processing Unit (IPU) provides advanced imaging functionality for still and video capture on mobile devices.
Thank you for using HP products and posting to the community.
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‎01-18-2024 07:56 AM

HP Recommended

Installed it no change.

I can reset the laptop with a new windows install but I need some more time for that.

Thx again for your time!

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‎01-18-2024 10:12 AM - edited ‎01-18-2024 10:22 AM

HP Recommended

Sorry that did not work.  Possibly there is a hardware problem and if under warranty it can be fixed

https://support.hp.com/us-en/checkwarranty


Instead of a reset you may want to do a factory restore and see if the IR camera shows up

go to the below site and enter your full product ID

https://d34z73bbtpzgej.cloudfront.net/

obviously, a factory restore will remove  all your recent files.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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