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Common problems for Battery
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HP Recommended

I just have that question?

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HP Recommended

@Anna_-_ 

 

Welcome to the HP English Community --

 

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WWAN / Mobile Broadband adapter / module

SIM card / Mobile Network Service Carrier

 

Many computers come with a SIM card slot.

 

Not as many computers come with the optional and required WWAN broadband module that connects your SIM card to the carrier's network.

 

Check the Device Manager -- If there is a WWAN card installed in your computer hardware, it will be included in the list of Network Adapters.

 

The WWAN card is mandatory to the process -- by itself the SIM card cannot connect to your mobile network account.

 

The WWAN card is not "any card will do"  -- You must have the module designated for your computer.

 

If WWAN is an option for your notebook / workstation, the part number and installation information is in the computer's Service manual.  Find the Service Guide and user manual in your Product Home > Category Setup & User Guides

 

Example - Device Manager - WWAN module / Windows 11 - Settings > Network & internet

Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_7Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_7

 

Sample - Device Manager Check

 

Check your Device Manager to find the network adapter options detected in your system.

 

Device Manager is available in the Control Panel and in Computer Management

 

Example – Access Computer Management

Right-Click Windows Start in Taskbar > Computer Management > System Tools > Device Manager

Right-Column > More Actions > View > Select “View by” action

 

“Devices by type”

Control Panel > icon view > Device manager

Tab View >

Check Show hidden devices

Select Devices by Type

Expand Network adapters

Find / Right-Click on …XMM7360 LTE-A > Properties

Tab General > Item Device Status 

Tab Details > Item Property > Device description

 

Method – Use PartSurfer to check the parts / components in your computer

 

PartSurfer might be able to tell you exactly which parts came with your computer.

 

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) in the Community

 

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" (or are missing from the list) are not available from HP.

 

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

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HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.