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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- IS there to get a cellular model(WWAN module) installed into...

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11-22-2024 08:51 AM
Welcome to the HP English Community --
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WWAN / Mobile Broadband adapter / module
SIM card / Mobile Network Service Carrier
Many computers come with a SIM card slot.
Not as many computers come with the optional and required WWAN broadband module that connects your SIM card to the carrier's network.
Check the Device Manager -- If there is a WWAN card installed in your computer hardware, it will be included in the list of Network Adapters.
The WWAN card is mandatory to the process -- by itself the SIM card cannot connect to your mobile network account.
The WWAN card is not "any card will do" -- You must have the module designated for your computer.
If WWAN is an option for your notebook / workstation, the part number and installation information is in the computer's Service manual. Find the Service Guide and user manual in your Product Home > Category Setup & User Guides
Example - Device Manager - WWAN module / Windows 11 - Settings > Network & internet
Device_Manager_Network_Adapter_Mobile_Broadband_Adapter_WWAN_7
Sample - Device Manager Check
Check your Device Manager to find the network adapter options detected in your system.
Device Manager is available in the Control Panel and in Computer Management
Example – Access Computer Management
Right-Click Windows Start in Taskbar > Computer Management > System Tools > Device Manager
Right-Column > More Actions > View > Select “View by” action
“Devices by type”
Control Panel > icon view > Device manager
Tab View >
Check Show hidden devices
Select Devices by Type
Expand Network adapters
Find / Right-Click on …XMM ™7360 LTE-A > Properties
Tab General > Item Device Status
Tab Details > Item Property > Device description
Method – Use PartSurfer to check the parts / components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
- For best results, use the Serial Number for your search
- Reminder: Do NOT post private information (including serial number) in the Community
Open PartSurfer
- Select your Country
- Search for your computer / printer / device >> See HINT
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"