Re: Import clearance delay - Page 3 - HP Support Community

Ramch · ‎12-21-2020

same here. As per original estimates, I am supposed to receive the laptop today (21st Dec). Still the Fedex tracking status is still showing as "Clearance Delay' for more than 4 days. It's a good lesson learnt from HP. Don't see any option now since it is very difficult to talk to the right customer service person. Have to wait and watch (hope the custom clearance will happen soon)

sdfasfsdfasd · ‎12-21-2020

Call this number

(650) 857-1501

The operater will transfer you to the order status line, where you will wait for hours and no one pick up you call. After so many times I insist talk to a senior personnel, he reluctantly transfer ed.

The dude told me the laptop was shipped I can not cancel it. And it is Fedex's fault. And finally he told me that he can transfer me to the order status line. After i told hime I had been waiting in that line for hours. And he told me I do mot need wait because he can put me in the front of the queue. ( now I knew why we were waiting for so long)

After 2 minutes, I was able to talk to a rep. After I give him my order number he just hang up. What a **bleep**.

nmwanderer · ‎12-21-2020

Some people have had theirs clear today, and are expecting delivery. My package hasn't had any change or updates. It originally shipped on the 12th and now is sitting in clearance delay. Since people from last week are just now starting to see theirs released I'm thinking mine might not be released until next week. That's just a guess, I haven't been able to get an actual estimate from anyone. I made my phone calls and did what I could. I've chased various packages for days now, and I'm pretty much at the point where if they arrive I'll be thrilled.

sdfasfsdfasd · ‎12-21-2020

I definitely need it before Jan. 1, I ordered another one from Costco, will use and return it back to costco.

I am really sorry HP, trying be nice, I have no other choice.

sdfasfsdfasd · ‎12-21-2020

Mine is like this. I ordered a new one from Costco, will use and return it. Son of the B1tch HP

Shipped with FedEx

Saturday, Dec 19

4:55 AMClearance in progress

4:55 AMClearance in progress
MEMPHIS , TN

DaveHorvath · ‎12-22-2020

Anyone find out if HP or FedEx was at fault? I see in my order status that there was a scanning issue on 12/13 when the pallet showed up in Memphis that they show it "In Transit" back in Shanghai. Anyone try to successfully get a refund and how did they succeed?

Tuesday , 12/22/2020
4:58 am
MEMPHIS, TN
Clearance in progress
4:58 am
MEMPHIS, TN
Clearance in progress

Saturday , 12/19/2020
4:37 am
MEMPHIS, TN
Clearance in progress
4:37 am

Clearance in progress

Friday , 12/18/2020
9:40 am
MEMPHIS, TN
International shipment release - Import
7:04 am
MEMPHIS, TN
International shipment release - Import

Wednesday , 12/16/2020
1:53 am
MEMPHIS, TN
Clearance in progress
1:53 am
MEMPHIS, TN
Clearance in progress
1:52 am
MEMPHIS, TN
Clearance in progress

Tuesday , 12/15/2020
3:17 am
MEMPHIS, TN
Clearance delay - Import
2:45 am
MEMPHIS, TN
Clearance in progress

Monday , 12/14/2020
9:17 pm
MEMPHIS, TN
Clearance delay - Import
Customer has requested non-express clearance.
8:02 pm
MEMPHIS, TN
In transit
Package available for clearance

Sunday , 12/13/2020
9:19 am
MEMPHIS, TN
Arrived at FedEx location
8:10 am
SHANGHAI CN
In transit
3:40 am
SHANGHAI CN
In transit
3:31 am
SHANGHAI CN
International shipment release - Import
12:36 am
ANCHORAGE, AK
Departed FedEx location

Saturday , 12/12/2020
11:09 pm
ANCHORAGE, AK
Arrived at FedEx location
11:00 pm
SHANGHAI CN
In transit
6:42 pm
SHANGHAI CN
International shipment release - Import

Friday , 12/11/2020
10:49 am
CHONGQING CN
In transit

Thursday , 12/10/2020
11:42 am
CHONGQING CN
In transit

Wednesday , 12/09/2020
9:21 pm
CHONGQING CN
Left FedEx origin facility
9:20 pm
CHONGQING CN
Picked up
Package received after FedEx cutoff
8:19 am

Shipment information sent to FedEx

Thixen97 · ‎12-22-2020

I thought that with mine as well, but it ended up that wasn’t the case. If you go to the tracking history and change the scan time to other, and then pick your local time zone it will resort to a more accurate list. The issue is that the default listing is by scan time to the local facility. Since it’s listing the local time of the scan things get out of order when your doing things like crossing time zones and date lines. Why it’s this way is anyone’s guess since it seems it would be useful to almost no one. Try that and see if it still says that it’s back on its way to China

nmwanderer · ‎12-22-2020

Thixen97 is exactly right. They sort by local time zone and so it makes it look like things are crisscrossing all over, but in reality it's not.

As for whose fault it is? This situation is what in the logistics world I'd call the perfect storm. You have an overwhelmed shipping lane, a bogged down customs queue and a third party shipper who is trying their best to play middle man. In the midst of that someone, likely at HP, made a mistake. The initial mistake itself may have been small, but when compounded with everything else it becomes a much larger issue. Trying to resolve a problem like this once it's gotten to this magnitude is harder than it may appear. On top of that they have literally hundreds of customers calling saying "where's my package?", "what's going on" and rightly so. People are trying to figure out if they are going to have their order in time for Christmas.

Thixen97 · ‎12-22-2020

I agree with Nmwanderer, I used to do international shipping for a software company. Granted it wasn’t with anything as large as this, but it seems when you’re dealing with customs when things run smooth they run really smooth, but when things run bad they run really bad. There is no middle ground.

DaveHorvath · ‎12-22-2020

Fixed. Looking at 12/14: "Clearance delay - Import. Customer has requested non-express clearance.". Did FedEx contact HP to correct the missing info, and HP just told them to suck it up, or did FedEx fail to update the information before it shipped? FedEx/Customs seems to be the ones trying to rectify the situation and HP told a customer that the "Lawyers were working on it". So I'm leaning towards HP is trying to blame FedEx and not going to offer up refunds.

Tuesday , 12/22/20205:58 am
MEMPHIS, TN
Clearance in progress
5:58 am
MEMPHIS, TN
Clearance in progress

Saturday , 12/19/2020
5:37 am
MEMPHIS, TN
Clearance in progress
5:37 am

Clearance in progress

Friday , 12/18/2020
10:40 am
MEMPHIS, TN
International shipment release - Import
8:04 am
MEMPHIS, TN
International shipment release - Import

Wednesday , 12/16/2020
2:53 am
MEMPHIS, TN
Clearance in progress
2:53 am
MEMPHIS, TN
Clearance in progress
2:52 am
MEMPHIS, TN
Clearance in progress

Tuesday , 12/15/2020
4:17 am
MEMPHIS, TN
Clearance delay - Import
3:45 am
MEMPHIS, TN
Clearance in progress

Monday , 12/14/2020
10:17 pm
MEMPHIS, TN
Clearance delay - Import
Customer has requested non-express clearance.
9:02 pm
MEMPHIS, TN
In transit
Package available for clearance

Sunday , 12/13/2020
10:19 am
MEMPHIS, TN
Arrived at FedEx location
4:36 am
ANCHORAGE, AK
Departed FedEx location
3:09 am
ANCHORAGE, AK
Arrived at FedEx location

Saturday , 12/12/2020
7:10 pm
SHANGHAI CN
In transit
2:40 pm
SHANGHAI CN
In transit
2:31 pm
SHANGHAI CN
International shipment release - Import
10:00 am
SHANGHAI CN
In transit
5:42 am
SHANGHAI CN
International shipment release - Import

Thursday , 12/10/2020
9:49 pm
CHONGQING CN
In transit

Wednesday , 12/09/2020
10:42 pm
CHONGQING CN
In transit
9:19 am

Shipment information sent to FedEx
8:21 am
CHONGQING CN
Left FedEx origin facility
8:20 am
CHONGQING CN
Picked up
Package received after FedEx cutoff

Import clearance delay

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