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‎01-29-2022 04:19 PM

HP Recommended
Product: HP Notebook - 17z-ca000 CTO
Operating System: Microsoft Windows 10 (64-bit)

My laptop was sent in for repair while still under warranty. The warranty expired while in for repair. 

I was given a repair date that was valid under warranty, but haven't received any update. Now I  can't speak with a live agent because the warranty is expired. Frustrating experience with the virtual agent. I found a document that states " Probably beyond economic repair", that was 10 days ago...

Any help or suggestions are appreciated. 

Category:
1 person had the same question
1 REPLY 1

‎02-02-2022 11:12 AM

HP Recommended

@brirow1

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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