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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
PeterTheGreat2
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Message 1 of 4
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Solved!

Incompatible power source

HP Recommended
Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (32-bit)

Hi, I lost my original HP charger a few months ago, and whenever I plug my new charger in, it says it's an incompatible power source and runs incredibly slowly - I assume I need to get a HP charger, but which charger should I get so that my computer can run normally? Thanks

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Paul_Tikkanen
Level 21
Level 21
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Message 2 of 4
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HP Recommended

Hi:

 

Enter the serial number of your notebook in the search window at the link below, and it should provide you with the part number for the power adapter.

 

HP PartSurfer

 

Then you can see if the part is available from HP at the link below, or check on eBay for genuine used but tested and working power adapters.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

The power cord that goes from the wall socket to the adapter is sold separately.

 

The service manual (chapter 3, page 20) has 3 different part numbers of different wattages, so I don't know which one your notebook orginally came with.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

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Paul_Tikkanen
Level 21
Level 21
145,222 68,783 22,868 35,068
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

Enter the serial number of your notebook in the search window at the link below, and it should provide you with the part number for the power adapter.

 

HP PartSurfer

 

Then you can see if the part is available from HP at the link below, or check on eBay for genuine used but tested and working power adapters.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

The power cord that goes from the wall socket to the adapter is sold separately.

 

The service manual (chapter 3, page 20) has 3 different part numbers of different wattages, so I don't know which one your notebook orginally came with.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

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PeterTheGreat2
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HP Recommended

Brilliant, thank you

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Paul_Tikkanen
Level 21
Level 21
145,222 68,783 22,868 35,068
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HP Recommended

You're very welcome.

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