• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-04-2021 08:35 AM

HP Recommended
Product: Pavilion Gaming Laptop 15-ec0xxx
Operating System: Microsoft Windows 10 (32-bit)

Hi, I lost my original HP charger a few months ago, and whenever I plug my new charger in, it says it's an incompatible power source and runs incredibly slowly - I assume I need to get a HP charger, but which charger should I get so that my computer can run normally? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2021 09:37 AM

HP Recommended

Hi:

 

Enter the serial number of your notebook in the search window at the link below, and it should provide you with the part number for the power adapter.

 

HP PartSurfer

 

Then you can see if the part is available from HP at the link below, or check on eBay for genuine used but tested and working power adapters.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

The power cord that goes from the wall socket to the adapter is sold separately.

 

The service manual (chapter 3, page 20) has 3 different part numbers of different wattages, so I don't know which one your notebook orginally came with.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-04-2021 09:37 AM

HP Recommended

Hi:

 

Enter the serial number of your notebook in the search window at the link below, and it should provide you with the part number for the power adapter.

 

HP PartSurfer

 

Then you can see if the part is available from HP at the link below, or check on eBay for genuine used but tested and working power adapters.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

The power cord that goes from the wall socket to the adapter is sold separately.

 

The service manual (chapter 3, page 20) has 3 different part numbers of different wattages, so I don't know which one your notebook orginally came with.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

Was this reply helpful? Yes No

‎03-05-2021 03:27 AM

HP Recommended

Brilliant, thank you

Was this reply helpful? Yes No

‎03-05-2021 06:48 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.