• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-09-2020 04:05 AM

HP Recommended
Product: Pavilion Laptop 15-cw1007na
Operating System: Microsoft Windows 10 (64-bit)

product number 6QC77EA#ABU I have just purchased this laptop and yet it has an incorrect date of purchase in HP's records for warranty.  I have tried to upload a proof of purchase via warranty dispute and when I click dispute warranty on the website I just get 4 blue and grey squares going around in a circle for ever and the upload never happens, help, please.

3 REPLIES 3

‎05-10-2020 06:31 AM

HP Recommended

Hi @iris_bell

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎05-10-2020 12:53 PM

HP Recommended

I just returned a desktop because of warranty issue, bought another from different store and behold same problem. HP already had one class action suit filed on them for this issue. I sent them proof of purchase twice on first desktop, once on initial dispute and once after getting case number. I waited over 2 weeks and never heard another word from them, so I returned it before 30 day return policy ran out. Will do same on this one if I don't get the appropriate response.

 

Was this reply helpful? Yes No

‎05-10-2020 10:42 PM

HP Recommended

Hi @8tt

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.